Pentominos Help Center
Support
Find answers to common questions or contact us directly for help with your account, progress or gameplay.
How do I reset my password?
On the sign-in screen, select the password recovery option and enter the email address associated with your account. Follow the secure link sent to your inbox.
How is my progress synchronized?
When you are signed in and connected to the internet, Pentominos synchronizes supported progress such as discoveries, achievements, daily challenges and streaks with your account.
How do Daily Challenges work?
Each day offers Easy, Medium and Hard challenges. Each difficulty has its own completion state, solution progress and independent streak. New challenges become available when the daily set resets.
How do I delete my account?
Open the account or profile menu inside the App and select the account deletion option. Follow the confirmation steps. Account deletion removes access and initiates deletion of associated account data, subject to limited lawful retention and backup cycles.
Why is a solution not being recognized?
Confirm that every board cell is correctly covered, no pieces overlap and no piece extends outside the board. If the issue continues, include the board type and a screenshot when contacting support.
Does Pentominos contain ads or purchases?
No. The current version has no advertisements, subscriptions or in-app purchases.
Contact support
Email jesusmtoribio@gmail.com and include:
- A brief description of the issue.
- Your iPhone or iPad model and iOS version.
- The Pentominos app version.
- A screenshot, when relevant.
We aim to review support requests as soon as reasonably possible.